ONLINE / SHIPPING POLICY
Free shipping for all orders over $250.00 (before tax) within Canada. For orders under $250.00 (before tax) there will be a $20.00 shipping fee. Additional options may be available by region and will be subject to additional charges. Blaklader cannot be held responsible for exact shipping times when express shipping options are selected.
Blaklader offers a warranty on all the seams in our products for the life of the garment. All garments have an expected service life, we would consider a garment past its useful life if it has seen excessive wear in major areas such as tears and holes. This warranty does not cover damage caused by normal wear and tear, obvious abuse, misuse, or neglect. Other hardware like zippers or buttons will not fall under our warranty. Blaklader will also cover premature failure of any of our products caused by a defect in the materials and workmanship. Blaklader has the right to reimburse for minor repairs or replace any defective merchandise at Blaklader’s option and expense. Any product that is no longer in production will be replaced with a comparable Blaklader product. Blaklader assumes no liability for garments that have had alterations, embroidery, or other ornamentation added to the garment.
Claims for shipments on merchandise damaged or lost in transit are to be filed against the carrier by Blaklader. Our shipments are carefully audited for accuracy. However, should you find it necessary to request a claim, visit our returns page. Blaklader will deny any claims not filed within 30 days of the ship date. Credits are valid for 365 days from the date of the issue.
Exchanges follow the same procedure as returns. You may exchange any item within 30 days of delivery. The garment must be in new and unused condition with tags. For exchanges please c New, unused garments may be returned within 30 days for a refund or exchange as long as the tags are still attached. All submissions are subject to inspection and approval by our return department. Returns will not be accepted without a Return Authorization Number (RMA). To obtain that number please visit our returns page. Please be prepared to provide style numbers, sizes, reason for return, quantity, purchase order number, or order confirmation number. Return Authorization numbers are valid for 30 days on the items specified. A restocking fee of 25% may apply under certain circumstances. Cartons containing returns may not weigh more than 40 lbs.